Refund Policy

1. 30-Day Money-Back Guarantee

We stand behind the quality of our training programs. If you're not satisfied with FIT4TENNIS, you can request a full refund within 30 days of your initial purchase.

To qualify for a refund:

You must request the refund within 30 days of your first payment
This applies to first-time subscribers only
You must contact us at support@fit4tennis.com with your refund request

2. Free Access and Paid-Plan Trial

Fit4Tennis provides permanent Free access and one newly issued paid-plan trial path:

The permanent Free plan does not require a card and does not start a subscription
The 14-day paid-plan trial requires a card and starts only after you confirm Stripe Checkout
Historical promotional access follows the expiration shown in Account Billing
A confirmed Stripe subscription can be managed from Account Billing
An email reminder is not guaranteed; use the exact date shown in Account Billing

3. Subscription Cancellations

3.1 How to Cancel

You can cancel your subscription at any time by:

Going to your Account Settings and clicking "Cancel Subscription"
Contacting our support team at support@fit4tennis.com

3.2 What Happens When You Cancel

When you cancel your subscription:

You will retain access to the Service until the end of your current billing period
You will not be charged for the next billing cycle
Your workout history and progress data will be saved for 90 days
You can reactivate your subscription at any time

3.3 No Partial Refunds

Subscription fees are non-refundable except during the 30-day money-back guarantee period. If you cancel mid-billing cycle, you will not receive a prorated refund, but you will retain access until the end of the period you've paid for.

4. Annual Subscriptions

Annual subscriptions are subject to the same 30-day money-back guarantee. After 30 days:

Annual subscriptions are non-refundable
You can cancel to prevent auto-renewal for the next year
You will retain access for the full year you've paid for

5. 1-on-1 Coaching Add-ons

Coaching add-ons have a separate refund policy:

Unused coaching sessions can be refunded within 14 days of purchase
Once a coaching session is completed, it cannot be refunded
Missed sessions (no-shows without 24-hour notice) are non-refundable
Rescheduling is allowed with 24-hour notice

6. Processing Refunds

When you request a refund:

We will process your refund within 5-7 business days
Refunds are issued to the original payment method
It may take 5-10 business days for the refund to appear in your account, depending on your bank
You will receive a confirmation email once the refund is processed

7. Exceptions and Special Cases

7.1 Account Violations

If your account is terminated due to violation of our Terms of Service, you will not be eligible for a refund.

7.2 Chargebacks

If you initiate a chargeback with your payment provider, your account will be immediately suspended. We encourage you to contact us directly to resolve any billing issues before initiating a chargeback.

7.3 Technical Issues

If you experience technical issues that prevent you from using the Service, please contact our support team. We will work to resolve the issue or provide a refund or credit at our discretion.

8. Enterprise and Academy Plans

Enterprise and Academy plans have custom terms and refund policies outlined in individual contracts. Please refer to your contract or contact your account manager for details.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about our refund policy or need to request a refund, please contact us:

Email: support@fit4tennis.com
Subject: Refund Request

Please include:

Your account email address
Reason for refund request
Date of original purchase

We typically respond to refund requests within 24-48 hours.